Shipping & Returns
Shipping Policy
This policy explains how orders are shipped by My Store Clothes.
1. Global Shipping
We ship worldwide.
2. Delivery Time
5–25 business days on average (customs/remote areas may take longer).
3. Processing
Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.
4. Tracking
Tracking number and carrier info sent by email once dispatched.
5. Customs/Duties
Customers are responsible for local duties/taxes.
6. Failed Deliveries
Incorrect/incomplete addresses that cause returns require reshipping fees.
7. Delays
My Store Clothes is not responsible for customs or carrier delays.
8. Support
Return & Exchange Policy
If you purchase a product from us online and change your mind, you may cancel the order within 14 calendar days starting the day after receipt, without needing to provide a reason. After notifying us, you must return the product within an additional 14-day period. The item must be unused, undamaged, and, whenever possible, in its original packaging. Unless the product is defective, incorrectly described, or damaged, return shipping costs are the customer's responsibility.
We will issue a refund without undue delay and no later than 14 days after receiving the returned item or valid proof of its shipment. The refund typically includes the original standard delivery cost but excludes any additional fees for express delivery. Exchanges are subject to availability, and certain products—This policy does not affect your statutory rights under UK law.